Can Cedars-Sinai’s CS Connect Revolutionize Virtual Care? 42,000 Patients Served, AI Outperforms Doctors in 77% of Cases, K Health Partnership Sets New Standard

Key Takeaways:

• AI Outperforms in Care Optimization: Cedars-Sinai’s AI recommendations rated optimal in 77% of cases, surpassing physician decisions (67%) in a landmark study published in Annals of Internal Medicine.
• 42,000+ Patients Already Benefited: CS Connect—an AI-powered virtual care platform developed with K Health—has delivered round-the-clock care, significantly reducing delays and administrative load.
• Strategic Model for Scalable AI Deployment: Cedars-Sinai’s collaborative architecture and remote monitoring pilots position it as a replicable model for hospital systems across the U.S. and globally.

AI helping doctors focus on care, not paperwork
Cedars-Sinai launched CS Connect to improve access to care and reduce administrative burden on physicians. The AI-powered chat platform asks patients about their symptoms, compares answers to medical records, and suggests treatment plans. Doctors then review and approve the recommendations. This helps physicians spend more time on clinical decision-making instead of data entry.

AI shown to improve treatment quality in peer-reviewed study
In April 2025, a study in the Annals of Internal Medicine showed that AI suggestions from CS Connect were rated optimal in 77% of cases, compared to 67% for doctors. The study focused on common conditions like urinary tract infections, where the AI often recommended better diagnostic steps like lab testing before prescribing antibiotics.

Patients respond to fast, simple AI care access
More than 42,000 patients have used CS Connect since its launch. The platform is accessible 24/7 via app or website. Patients can describe symptoms, upload photos (such as rashes), and receive treatment plans. This cuts down wait times and improves the patient experience, especially for non-emergency issues.

Next step: AI for chronic care and hybrid urgent care
Cedars-Sinai is now piloting AI tools for chronic disease management like high blood pressure. It also plans to connect in-person urgent care visits with virtual AI tools, creating a blended care model. The organization sees this as a blueprint for using AI to expand access, improve quality, and relieve overworked care teams.

About K Health
K Health is transforming the way people access healthcare by providing smart, affordable, and personalized medical guidance—all from the comfort of home. Using advanced AI technology built on real medical data, K Health helps users understand their symptoms, chat with board-certified doctors, and get prescriptions when appropriate. With a mission to make quality healthcare more accessible and affordable for everyone, K Health empowers millions to take control of their health—anytime, anywhere.

About Cedars-Sinai
Cedars-Sinai is a nonprofit academic healthcare organization based in Los Angeles, renowned for delivering world-class patient care, conducting groundbreaking medical research, and training the next generation of healthcare professionals. Consistently ranked among the top hospitals in the U.S., Cedars-Sinai offers expertise across more than 11 specialties and leads over 500 active clinical trials. With a mission rooted in compassion, innovation, and excellence, Cedars-Sinai is committed to improving health outcomes for communities locally and globally.